Click on the “BOOK APPOINTMENT” button on our website. You will be directed to a page to register yourself and your pet as our customer. Once registered you will be able to select the date and time of your preference. As part of our productivity initiative, we encourage all customers to do self-booking, its simple and its fun and best of all you get rewarded with points each time you book an appointment through our self-booking system. Points can be used, to shop at our online pet.

Most grooming sessions for small dogs take 2-3 hours. It depends on the following factors.

Cooperation of Dog: Dogs that are docile are safer and easier to groom, while a hyperactive or fearful dog may require a much longer time as the Pet groomer would need them to stay still in order to scissor trim them. Attempting to trim a dog while they are moving a lot is dangerous and Pet Groomers have to manage this and hence may take longer than expected.

Tangles/Matts/Undercoat: If you seldom or never brush your dog’s fur, it is almost certain that they will get tangles or matted fur. There are 2 main fur types, Single coat dog e.g. Poodles, Maltese, their fur gets tangled if not brushed regularly and these tangles may form into matts over a period of time. If you own a double coated dog e.g. Bichons, Shetlands, Corgi, Husky, and you do not brush them regularly, undercoat will accumulate beneath their main coat and very often these fur will form into matts. When these dogs come for grooming, and tangles and matts are detected, it will not be possible for the Pet Groomer to do a Proper scissor trim on them. Showering them can also worsen the tangles/Matts and cause dampness on their fur because matted fur can trap moisture and even worse accumulate bacteria. And trying to trim on a tangled matted dog will end up with an undesirable outcome. This means the outcome will be unbalanced and unsightly and this goes against the principles of Pet care and Grooming; the training and professionalism being taught to Pet Groomers. If your dog is tangled or matted or has heavy undercoat, the Pet Groomers will need to detangle, de-matt or de-shed your dog. This is time consuming and there are additional charges for it.

Appointment Time: The earliest appointment slots are the best. There are unlikely to be potential delays. If you book a midday or end of day slot there is a possibility, we may encounter unexpected situations in the earlier appointments that may delay the later slots. These unexpected situations may be Tangles/matts/Undercoat, hyperactive or aggressive dogs, which may delay the Pet Groomers time.

Yes, we provide transportation if you do require this Service.

Unfortunately, your presence might cause excitement or attention seeking behaviours in your dog, this will make it difficult for the Pet Groomer to calm your dog and to keep your dog still to proceed with the trimming. Hence it is better to leave your dog here with us for the grooming session and you may proceed back after we have completed the grooming session.

Yes, they will be kept in the holding cages while waiting for you to pick them up. The holding cages are cleaned, and they have access to air conditioning and water. If your dog has anxiety issues with being in the holding cages, do let us know in advance and we will make the necessary arrangements.

Do let us know on the spot if possible and we will do the necessary rectification immediately or you can bring your pet in again for a retrim within 2 days from the date of grooming.

Yes, the personal data that you register with us will be kept in the strictest confidence and we have put in place added measure to ensure your data is kept safe. We will collect data such as your pet’s information, your contact details, mobile number, and email address for login. We may also collect address details if transportation service is required.

We accept most payment methods such as NETS, PAYNOW, PAYLAH, GRABPAY, FAVEPAY, PAYWAVE.